Contact Ship to Shore Traveler

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Returns and exchanges

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Customer service hours of operation

Monday to Friday

8:00 a.m. to 4:00 p.m. (USA Eastern Time)

HOLIDAY HOURS

THANKSGIVING: Our office and warehouse will be closed Thursday and Friday November 28 & 29 and will reopen on Monday, December 1

CHRISTMAS: Our office and warehouse will be closed Tuesday, December 24 and Wednesday, December 25. We will reopen on Thursday, December 26

NEW YEAR: Our office and warehouse will be closed Tuesday, December 31 and Wednesday, January 1. We will reopen on Thursday, January 2

In case of an emergency, please call and leave a detailed message or send us an email. We'll be monitoring calls and emails throughout the holidays.

Payment Methods

We accept the following payment methods

Email

General: uscustomercare@stshore.com

Phone

U.S.A. +1-206-284-0406
United Kingdom (020) 3287 6508 – a customer care representative will call you within 24 hours
Australia (02) 8091 4897 – a customer care representative will call you within 24 hours
France (English and French) 33 (0) 9 70 44 75 92
Argentina, Ushuaia Depot & ShopAntarctica Gear Rental 54 9 2901 60 1969 (Voice + SMS)